Shipping / Terms & Conditions

Shipping

Due to printing and shipping times on paperbacks, hardbacks and merchandise, there could be delays of up to 3-4 weeks.

Please ensure your order is to a street address or it cannot be shipped. If the customer supplied an incorrect delivery address, or if the parcel is returned as undeliverable, an extra postage fee will apply to send it again. 

Returns, Replacements and Refunds

If your product is broken, damaged, or incorrectly sent, please contact info@biancaleeward.com within 5 days of receipt of the item. Include in the email your name, address, and date of the purchase, as well as photos of the product, and we will assist you with a replacement.

Refunds are processed once we have received your order back to us, in the condition it was sent out.

If you have purchased a physical book from another online shop like Amazon, please contact their store directly regarding returns and replacements.  

Privacy Policy

We take your privacy seriously and we will never share your data with any third-party, nor will you receive emails from us unless you have subscribed to our newsletter.

Conditions

We can modify the contents of this site at any time. 

Product pricing is subject to change at any time. 

By purchasing, you are agreeing to all the shop policies.